Skip to content
  • There are no suggestions because the search field is empty.

Property Onboarding: What to Expect

Learn what to expect as your property prepares to join Gather and how you can help support a successful launch.

Welcome to Gather

Your onboarding journey begins once your Management Agreement has been fully executed.

From there, our teams work together to prepare your home for reservations, including establishing your owner and property records, configuring rates and fees, developing your listing, confirming required documentation, and preparing your property for launch and distribution.

Every property is unique. Some homes are nearly guest-ready when onboarding begins, while others may still be completing renovations, permitting, photography, furnishing, or other preparations. Your property's timeline will depend largely on its rental readiness and the information needed to complete setup.

Your Onboarding Journey

While every property follows its own timeline, you can generally expect the following:

  1. Property & Owner Setup
    Gather establishes the owner and property records needed to manage your home and prepares applicable rates, fees, policies, and other operational settings.
  2. Rental Readiness & Property Information
    We gather the information and documentation needed to properly configure your property while your Property Manager works with you to prepare the home to welcome guests.
  3. Listing Development
    As property information and marketing assets become available, Gather develops your guest-facing listing, including photos, descriptions, amenities, property features, and other merchandising content.
  4. Review & Validation
    Your Property Manager reviews and validates your property's information and listing content to confirm accuracy and readiness before launch.
  5. Gather Launch & Distribution
    Once your property is fully configured and ready to accept reservations, it becomes bookable on Gather Direct and distribution begins across applicable third-party booking channels.
  6. Post-Launch Performance Monitoring
    Following launch, your property transitions into Gather's post-launch performance monitoring programs.

What We'll Need From You

Our team will work with you to collect the documentation required to complete your property onboarding, including:

  • Owner and accounting documentation
  • Applicable permits, licenses, and registrations
  • Tax registration documentation
  • Insurance documentation

Providing required documentation as early as possible helps keep your onboarding moving and avoids unnecessary delays.

Launch & Go-Live Expectations

Gather Direct launches first. Once your property is fully configured, ready, and bookable on Gather Direct, distribution to applicable third-party booking channels begins.

Channel distribution is a progressive process. Your property will not necessarily appear on every channel at the same time, and not every property is distributed to every channel. Distribution can depend on the property, market, regulatory requirements, channel capabilities, and individual partner eligibility.

Some specialty partners also independently review and select the properties they accept. Gather may make an eligible property available for distribution, but final acceptance is determined by the channel.

A property appearing on one booking channel but not another does not necessarily indicate an issue.

Owner Best Practices

A few simple practices can help support your property's visibility and booking opportunities:

  • Share owner stay dates early. Let your Property Manager know about planned owner stays as early as possible so your property's availability can be managed appropriately.
  • Limit owner occupancy when possible. Forward availability is critical to booking opportunities and channel visibility. Be especially mindful of owner stays and calendar blocks during festive and other high-demand periods.
  • Use Gather Direct to review your listing. When reviewing your property's listing, photos, amenities, and other guest-facing information, use the Gather website as your primary source rather than searching individual OTA sites. Third-party channels may display or format listing content differently.
  • Share questions or concerns with your Property Manager. If something doesn't look right or you have questions about your listing or distribution, let your PM know so our team can review it.

Have Questions?

Your Property Manager is your primary point of contact throughout onboarding and can assist with questions about your property's progress, launch, or distribution.

You may also contact our Portfolio & Distribution team at portfoliosupport@gathervacations.com for additional onboarding support.