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Important Update for O‘ahu STR & NUC License Holders

As of August 4, 2025, the City and County of Honolulu has transitioned all Short-Term Rental (STR) license registrations and renewals to a new online system called HNL Build.

What This Means for STR License Holders

  • All new STR license applications and renewals must now be completed through the HNL Build platform.

  • To get started, you will need to create an account. You can access the site here.

  • Going forward, all STR license activity will be managed exclusively through this system.

What This Does Not Apply To

The new HNL Build process does not apply to:

  • Properties located in resort zones

  • Properties operating under a Nonconforming Use Certificate (NUC)

For these, the current NUC process remains unchanged.

NUC Holders: Renewal Process

  • The Department of Planning and Permitting (DPP) has announced it will email direct renewal links to all currently registered NUC holders in August 2025.

  • Please watch/search for this communication and complete your renewal promptly once received.

Renewal Deadline

  • The renewal deadline for NUCs is October 15, 2025.

  • Failure to renew on time may result in late fees or loss of NUC status.

Gather’s Partnership with OSTRA

Gather remains in strong partnership with OSTRA (O‘ahu Short-Term Rental Alliance) to proactively monitor legislation and regulatory updates that impact short-term rentals. This includes changes to zoning, licensing, registration, and renewals. Our shared goal is to keep both our agents and owners well-informed and empowered as the landscape evolves.

Click here to read OSTRA’s most recent updates in greater detail.

If you have any questions regarding STR licensing, please connect directly with your Property Manager for support or reach out to the Gather Team.